PASSENGER HANDLING AGENT

EXTERNAL ADVERT

PASSENGER HANDLING AGENT

Purpose of the Position

The incumbent ensures efficient, safe, and customer-focused services for airline passengers throughout their airport journey. The role covers check-in, boarding, arrival assistance, and customer care, ensuring compliance with airline, airport, and regulatory standards.

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Key Areas of Responsibility

Check-In and Departure Services

• Process passenger check-ins, verify travel documents, issue boarding passes, and tag baggage.

• Ensure compliance with airline baggage policies, security requirements, and immigration rules.

• Handle special service requests such as unaccompanied minors, PRM passengers, VIPs, etc.

• Manage denied boarding situations, flight disruptions, and rebooking when required.

Boarding Gate Operations

• Coordinate boarding procedures in line with airline standards.

• Make boarding announcements and provide clear communication to passengers.

• Verify boarding passes and ensure correct aircraft load per manifest.

Arrival and Transfer Services

• Assist passengers during arrivals, including baggage claims, transit procedures, and lost luggage reporting.

• Coordinate with baggage services and customs officials where needed.

Customer Service and Support

• Deliver professional and courteous customer service at all times.

• Provide information on flight schedules, delays, airport facilities, and travel guidelines.

• Resolve passenger complaints and escalate complex issues to supervisors.

Safety, Compliance and Administration

• Follow airport safety protocols, security procedures, and airline operational guidelines.

• Prepare required documentation such as flight manifests, reports, and logs.

• Participate in regular training on security, customer service, and airline systems.

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Key Competencies

• Strong customer service orientation

• Excellent communication and interpersonal skills

• Ability to remain calm under pressure and handle difficult situations professionally

• Attention to detail and accuracy in document and data handling

• Problem-solving and decision-making abilities

• Basic computer literacy and proficiency in reservation or Departure Control Systems (DCS)

• Ability to work shifts, weekends, and public holidays

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Key Performance Indicators

• On-time check-in and boarding performance

• Customer satisfaction scores

• Accuracy in documentation and system entries

• Compliance with safety and security standards

• Efficiency in handling disruptions and special service passengers

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Minimum Qualifications

• Diploma in Aviation Management or Transport and Logistics or Tourism or Business Administration, with experience in an all-round airport handling operation

• Airside Safety Training

• IATA Dangerous Goods Awareness Training

• Aviation Safety Awareness Training

Experience

• At least 1–3 years’ relevant experience in a similar role with a reputable airline or ground handling company

• Airport operations experience

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The Reward

A competitive salary with benefits is offered on a permanent basis. RENAC is an equal opportunity employer.

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How to Apply

Send your application, detailed CV, copies of certificates, and traceable references by 4 February 2026
BY EMAIL ONLY to:

📧 careers@renac.co.sz

Reference: PASSENGER HANDLING AGENT