MEDICINES DISPENSER
Website Médecins Sans Frontières (MSF)
Médecins Sans Frontières (MSF) Switzerland is an independent international medical humanitarian organization working in over 70 countries worldwide. MSF provides medical assistance to people affected by conflict, epidemics, disasters, or exclusion from healthcare. MSF actions are guided by medical ethics and the principles of neutrality, impartiality and independence.
MSF is recruiting the following position for its Project in Matsapha/Manzini.
MEDICINES DISPENSER
Duty Station: Matsapha
Level: 3
N° of positions: 1 / 100% (full time)
Main Purpose:
To provide an accurate, timely, and qualitative dispensing service of drugs according to medical prescriptions and MSF protocols, standards and procedures in order to improve the patient’s health conditions
Accountabilities:
- Dispensing medication to patients according to medical prescription, ensuring the medication is labeled with the correct drug name, strength, quantity, expiry date, directions for use and additional required information and providing clear instructions and advice on how to take the drug, when, how long, how to store, possible side-effects and any other relevant warnings. Making sure the patient understands in order to ensure correct treatment.
- Adhering to MSF practice policies and procedures for dispensing medicines, in particular those relating to controlled drugs and ensuring respect of confidentiality in dispensing
- Placing accurate and timely orders with the central stock, maintaining minimum stock levels of medicines, checking expiry dates and storage conditions and ensuring no medicines or materials are taken out of the dispensary without authorization
- Maintaining accurate dispensing records and regularly reporting them to his/her technical reference. Ensuring returned and out-of-date medication is safely removed to a well designated quarantine zone for unwanted pharmaceuticals, separated from the normal stock
- Organizing and keeping the dispensing area clean, ensuring cleanliness and care in handling medicines to avoid contamination and mix-up. Maintaining dispensary equipment, ensuring it is clean, accurate and in a good state of repair.
- Maintaining the integrity and security of the dispensary by admitting only authorized personnel and ensuring that all medicines are stored as appropriate. Reporting immediately to technical reference on any problem arising in the service (especially loss, robbery, quality problems with medicines (abnormal changes in colour, consistency, and odour) damage of medical equipment or medicines).
- Carrying out Patient Therapeutic Education (PTE) and interacting with patients using a patient-based approach to accompany chronic disease (HIV, TB, etc.) patients along their visits. Receiving patients, informing about treatment and adherence, giving appointment for the next drug delivery. Informing the medical doctor in case of lack of adherence and identifying the reasons and finding solutions to improve adherence.
- Understanding, recording and informing on any complaint received from patients related to medicine use or side effects.
MSF Section/Context Specific Accountabilities:
- Basic pharmaceutical knowledge ( HIV, Sexually transmitted Infections)
- Attention to detail
- Good communication skills
- Basic numeracy and record‑keeping
- Integrity and respect for procedures.
Requirements (position specific):
Education
- Paramedical background
Experience
- Working experience of at least 6 months is essential
Language
- English essential. Siswati desirable.
Knowledge
- Essential knowledge of basic mathematics and use of measuring equipment
- Desirable computer literacy (word, excel)
- Results and Quality Orientation L1
- Teamwork and Cooperation L1
- Behavioral Flexibility L1
- Commitment to MSF Principles L1
- Stress Management L2
Interested and qualified candidates should submit their applications, including: (i) letter of interest (max. 1 page), (ii) CV (max. 2 pages, focusing on your most relevant achievements), (iii) scanned relevant tertiary qualifications. MSF will accept only electronic applications. Documents are to be named using the following format << Document_Name & Surname>>. Non-compliance with the above requirements may result in disqualification of your application.
Deadline for applications: 21 March 2026, 4:30 pm. Applications received thereafter will not be considered.
MSF is an equal opportunities employer and welcomes qualified candidates from all communities.
Women, people living with a disability or any person feeling like being part of a minority is encouraged to apply. MSF is dedicated to fostering a safe work environment with zero tolerance for any form of abuse.
Only shortlisted candidates will be invited for interview and/or written test at MSF Manzini office. Successful candidates may be contacted and required to start at different dates depending on needs and the evolution of activities.
The protection of your personal data is important to MSF. By submitting your application, you consent to MSF using your data only for the recruitment process to have all the information and documents necessary to proceed with the recruitment, validation of your application and selection of the most suitable candidate. Your data will be treated confidentially. Only people part of the recruitment process have access to your data. MSF does not sell your data under any circumstances. If you have any questions or requests, you can contact msfch-swaziland-hrmanager@geneva.msf.org
At MSF, we are committed to an inclusive culture that encourages and supports the diverse voices of our staff members. We strive to create workplaces where teams of people with diverse backgrounds, characteristics, perspectives, ideas, and experiences work together for the social mission of MSF to create better outcomes for the patients and the communities we work with. We welcome applications from individuals of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability status, and all other diversity characteristics.
MSF does not tolerate sexual exploitation and abuse, any kind of discrimination or harassment, including sexual harassment. All selected candidates will, therefore, undergo reference checks.
To apply for this job please visit docs.google.com.
