Employee Relations Officer

TWK Agri has the following vacancy available:

Employee Relations Officer within the Corporate Services division in Matsapha, Swaziland.

JOB SUMMARY

This role involves supporting the organisation by maintaining constructive employee-management relationships, ensuring fair application of policies and labour legislation, resolving workplace disputes, and fostering a respectful and compliant working environment.

RESPONSIBILITIES AND DUTIES

• Facilitating communication between employees and management
• Counselling employees and supervisors on policies and grievance processes
• Conducting workplace investigations and recommending solutions
• Applying disciplinary and policy-related processes fairly
• Assisting with implementation of HR policies, procedures, and compliance
• Ensuring adherence to labour legislation and employment equity requirements
• Conducting policy-related training sessions
• Managing and mediating grievances, disciplinary actions, and conflict situations
• Maintaining accurate documentation and reporting of ER matters
• Supporting managers with consistent application of disciplinary measures
• Supporting labour relations activities, including union interactions
• Assisting with preparation and representation of cases at tribunals
• Supporting initiatives that enhance employee engagement and workplace culture
• Collaborating with HR on communication and change initiatives
• Performing general HR administration
• Identifying risk areas and ensuring legal compliance
• Maintaining positive interpersonal relationships and contributing to HR teamwork

QUALIFICATIONS AND SKILLS

• Matric / Grade 12
• Relevant diploma or degree in Human Resources, Labour Relations, Industrial Psychology, or a related field
• Minimum of 3 years’ experience in employee relations or labour relations
• Strong knowledge of labour legislation, dispute resolution processes, and HR policies
• Experience in conducting investigations and managing disciplinary and grievance matters
• Ability to build positive relationships with unions and employee representatives
• Strong communication, negotiation, and mediation skills
• Excellent record-keeping and report-writing ability
• High levels of integrity, fairness, and confidentiality
• Ability to work under pressure with strong problem-solving skills
• Advanced knowledge of MS Office (Word, Excel, Outlook, PowerPoint)
• Valid Driver’s Licence (Code 08) and willingness to travel

Closing date: 7 April 2026

To apply for this vacancy, please submit your CV and copy of qualification to: nicolab@twkagri.com