Practice Number: 9950913

Join the Women and Children Hospital Team!

VACANCY: DEBT COLLECTION OFFICER

We are seeking a professional and highly motivated Debt Collection Officer to join our Finance Department. The Debt Collection Officer will be responsible for the efficient management of the hospital’s accounts receivable while maintaining high standards of care and goodwill for our patients and their families.

Key Responsibilities

• Active Debt Management: Systematically prioritize and manage the aged debt portfolio by initiating contact with patients, guardians, and medical aid schemes via phone, email, and formal letters.
• Negotiation & Payment Plans: Negotiate suitable repayment settlements and plans in accordance with hospital policies and legal guidelines.
• Third-Party Follow-up: Monitor and aggressively follow up on outstanding claims from corporate clients and medical aid schemes to ensure prompt payment.
• Financial Administration: Perform regular reconciliation of debtor statements and prepare weekly/monthly reports on collection progress and aging analysis for the Finance Manager.
• Patient Liaison: Act as the primary contact for billing queries, providing compassionate and professional explanations regarding outstanding balances.
• Compliance: Ensure all activities comply with Eswatini’s financial and consumer protection laws while maintaining strict patient confidentiality.

Qualifications and Minimum Requirements

• Diploma or Degree in Finance, Accounting, Business Administration, or a related field.
• Minimum of 3 years’ experience in high-volume debt collection or accounts receivable. Experience in the healthcare sector would be an added advantage.
• Proficiency in accounting software (e.g., Pastel, PROCLIN) and advanced knowledge of Microsoft Excel.
• Exceptional verbal and written communication skills in both English and Siswati.
• Strong negotiation skills, high attention to detail, and the ability to remain resilient and professional under pressure.
• An unwavering commitment to ethical conduct and empathy when handling sensitive financial situations.

Application Process

Please submit your application, accompanied by your Curriculum Vitae and academic certificates by email to:
recruitment@womenandchildren.net

Closing Date: 12 February 2026

Please note: If you do not receive a response to your application within seven (7) days of the closing date, please consider your application unsuccessful.