COUNSELOR EDUCATOR
Website Médecins Sans Frontières (MSF)
MSF is recruiting the following position for its Project in Matsapha/Manzini.
COUNSELOR EDUCATOR
Duty Station: Matsapha
Level: 5
N° of positions: 1 / 100% (full time)
Report to: Mental Health Activities Manager
Main Purpose:
Perform counseling and/or education sessions to patients, following different medical and mental health MSF protocols and procedures, in order to improve their psychosocial condition.
Accountabilities:
- Identify the psychosocial, socio-economic and administrative needs for patients
- Actively promote the availability of counselling services and carry out, individual or in group counseling, basic psycho educational sessions, to patients, their families (when needed), in order to alleviate their psychosocial difficulties within the project scope.
- Refer patients to other specialists or other institutions for further assistance, when necessary in order to propose the best support available.
- Participate in the creation of any material needed for counseling activities and look after it,
- Keep files and statistics of daily activities and participate in team meetings to share experiences and discuss special cases with other counselors, preserving confidentiality
- Inform line manager of any problem of any kind arising during the day-to-day activities.
- Take active part in trainings, supervisions/intervisions and support the activities manager when necessary in doing sensitization for MSF staff or external partners about mental health /psychosocial issues.
- Discuss difficulties and problems in counselling with supervisor.
MSF Section/Context Specific Accountabilities:
- Presence in waiting area along with clinic visitors, interacting actively.
- Data collection according to confidentiality and privacy, protects confidential information.
- Providing specific psychoeducation to visitors (groups activities): SRH & MH, SGBV, self-regulation techniques, etc.
- Flags relevant cases, ensures is referred to appropiate care and folluw up patients journey; works collaboratively with other components. Contributes in intercomponent discussions.
- Serves as a main source of referrals to Psychologist.
- Follows internal protocols and procedures according to situation.
- Assist to field activities related to HP with target populations.
- Hands-on assistance (PFA, counseling related) when needed in specific situations.
- Encodes operative data and storage assistance. Assist in brief monthly reports, collects relevant information and communicates it promptly.
Requirements (position specific):
Education:
- Counseling, social work, psychology or other similar degree/diploma..
Experience:
- 1 year experience essential. Experience with NGO desirable.
Languages:
- English essential. Siswati desirable. Knowledge:
- Results
- teamwork
- flexibility
- commitment
- service
Interested and qualified candidates should submit their applications, including: (i) letter of interest (max. 1 page), (ii) CV (max. 2 pages, focusing on your most relevant achievements), (iii) scanned relevant tertiary qualifications. MSF will accept only electronic applications. Documents are to be named using the following format << Document_Name & Surname>>. Non-compliance with the above requirements may result in disqualification of your application.
Deadline for applications: 23 January 2026, 4:30 pm. Applications received thereafter will not be considered.
Women, people living with a disability or any person feeling like being part of a minority is encouraged to apply. MSF is dedicated to fostering a safe work environment with zero tolerance for any form of abuse.
Only shortlisted candidates will be invited for interview and/or written test at MSF Manzini office. Successful candidates may be contacted and required to start at different dates depending on needs and the evolution of activities.
The protection of your personal data is important to MSF. By submitting your application, you consent to MSF using your data only for the recruitment process to have all the information and documents necessary to proceed with the recruitment, validation of your application and selection of the most suitable candidate. Your data will be treated confidentially. Only people part of the recruitment process have access to your data. MSF does not sell your data under any circumstances. If you have any questions or requests, you can contact msfch-swaziland-hrmanager@geneva.msf.org
At MSF, we are committed to an inclusive culture that encourages and supports the diverse voices of our staff members. We strive to create workplaces where teams of people with diverse backgrounds, characteristics, perspectives, ideas, and experiences work together for the social mission of MSF to create better outcomes for the patients and the communities we work with. We welcome applications from individuals of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability status, and all other diversity characteristics.
MSF does not tolerate sexual exploitation and abuse, any kind of discrimination or harassment, including sexual harassment. All selected candidates will, therefore, undergo reference checks.
To apply for this job please visit docs.google.com.
