DOCUMENT CONTROL AND RECORDS MANAGEMENT COORDINATOR

The Eswatini Civil Aviation Authority (ESWACAA), a Category A Public Enterprise responsible for the regulation of Civil Aviation in the Kingdom of Eswatini and the operation of King Mswati III International Airport, invites suitably qualified and experienced candidates to apply for the position of Document Control and Records Management Coordinator within the Corporate Services Division. The successful candidate will be stationed at ESWACAA Head Office, Matsapha, with occasional travel to King Mswati III International Airport (Sikhuphe).

JOB PURPOSE

To develop, implement and maintain an effective Document Control and Records Management System that supports ESWACAA’s Integrated Management System (IMS) and complies with ICAO Standards and Recommended Practices (SARPs), operational standards and applicable statutory and regulatory requirements. The role ensures that organisational documents and records are accurate, current, secure, traceable and readily accessible while supporting compliance, quality assurance and continuous improvement across the organisation.

KEY RESPONSIBILITIES

• Manage the Authority’s document control and records management system, ensuring compliance with adopted IMS standards.
• Maintain controlled documents, records, registers and document libraries, ensuring accuracy, version control and traceability.
• Provide timely document and records support to internal departments and external stakeholders, including auditors and certification bodies.
• Coordinate and support internal and external IMS audits, including tracking non-conformances and corrective actions.
• Maintain HSEQ-related records, training documentation, calibration registers and waste management records.
• Promote IMS and document control awareness through training and communication initiatives.
• Support continuous improvement of the Integrated Management System (IMS) processes and documentation.

QUALIFICATIONS AND EXPERIENCE

Qualifications

• Bachelor’s degree in Quality Management, Records/Information Management, Business Management, IMS or equivalent.
• Certification in ISO 9001, ISO 14001 and ISO 45001 Internal Auditor, Records Manager (CRM) or Information Governance Professional (IGP) will be an added advantage.

Work Experience

• Three (3) years’ experience in a similar role.

Other Requirements

• Full Aviation Security Clearance.

SKILLS, KNOWLEDGE AND PERSONAL ATTRIBUTES

• Knowledge of ISO Management Systems and applicable standards (ISO 9001, ISO 14001, ISO 45001).
• Knowledge of the Eswatini National Archives and Records Service Act No. 6 of 2023, ISO 15489 and ISO 27001.
• Knowledge of document control and records/retention management principles.
• Computer literacy, including Microsoft Office Suite and Electronic Document and Records Management System (EDRMS) software platforms.
• Knowledge of ESWACAA operational processes and procedures.
• Excellent written communication skills with the ability to prepare clear, structured and consistent governance documentation.
• Collaborative mindset that supports coordination across project teams, consultants, contractors and stakeholders.
• Strong problem-solving mindset with an interest in process improvement and operational consistency.

APPLICATION PROCESS

Applications accompanied by:

• A comprehensive and up-to-date Curriculum Vitae;
• Certified copies of academic certificates; and
• Certified copies of professional accreditations,

must be emailed to:

 recruitment@eswacaa.co.sz

Subject Line: Document Control & Records Management Coordinator

CLOSING DATE

Sunday, 26 July 2026

Important Notes

• Only emailed applications will be considered.
• Only shortlisted candidates will be contacted.
• Applications must be submitted in PDF format and must not exceed 11 MB.
• Zipped or compressed files will not be accepted

Source: https://www.eswacaa.co.sz/careers/