Intern

About Old Mutual

Old Mutual is a firm believer in the African opportunity, and our diverse talent reflects this commitment.

Job Overview

The Intern will support various functions across the organisation through rotational assignments within professional service areas. This role is designed to develop foundational skills, knowledge, and experience to prepare for future career opportunities within the organisation.

Key Responsibilities

Client Issue Diagnosis

• Collect and analyse information through research and interviews
• Support identification of client issues and contribute to solution design

Customer Service

• Handle customer queries, including complex or non-routine cases
• Deliver quality customer service across multiple touchpoints

Community of Practice Management

• Participate in knowledge-sharing initiatives to build expertise

Product / Service Information

• Provide basic product and service information
• Respond to general customer inquiries

Data Collection and Analysis

• Perform data entry and verification tasks
• Support basic data analysis activities

Knowledge Management

• Collect and document best practices and case studies
• Contribute to organisational knowledge sharing

Solutions Analysis

• Assess compliance with established procedures and standards

Operational Compliance

• Follow organisational policies, procedures, and regulatory requirements

Improvement & Innovation

• Support change initiatives and continuous improvement activities

Personal Capability Building

• Participate in training, coaching, and development programmes
• Build technical and professional skills

Skills

• Business Case Development
• Client Needs Analysis
• Customer Service & Complaint Management
• Data Compilation
• Knowledge Management
• Evaluating Information
• Oral Communication
• Solution Analysis

Competencies

• Collaborates
• Communicates Effectively
• Customer Focus
• Ensures Accountability
• Manages Complexity
• Nimble Learning
• Optimizes Work Processes
• Organizational Savvy

Minimum Requirements

• NQF Level 4 qualification (Grade 12 / National Certificate or equivalent) in:
  • Accounting, or
  • Marketing

Closing Date

28 April 2026, 23:59

How to Apply

Apply online via the link below:
https://oldmutual.wd3.myworkdayjobs.com/en-US/Old_Mutual_Careers/details/Intern_JR-78506-1