Operations & Business Manager Client

WE ARE HIRING!

Position Profile – Operations & Business Manager Client

Industry: Service

Location: Eswatini

Reporting To: Chief Executive Officer

Role Purpose

The Operations & Business Manager will be responsible for overseeing the operational performance and commercial success of the business unit. The role requires a confident and assertive leader who can manage teams, ensure operational efficiency, strengthen customer relationships, and support the financial performance of the business.

This position requires a hands-on manager capable of driving operational discipline while identifying opportunities to improve service delivery and grow the client base.

Key Responsibilities Operational Leadership

Manage daily operational activities across service teams

• Ensure efficient scheduling and route optimisation

• Maintain service delivery standards and operational productivity
Monitor operational performance and address service issues promptly

Financial & Commercial Oversight

Monitor branch financial performance and cost control

• Support revenue growth and client retention initiatives

• Analyse operational and financial reports to

identify improvement opportunities

Ensure resources are used efficiently to maximise profitability

People Management

• Lead and supervise operational teams and supervisors

Drive accountability, performance management, and team development

Foster a professional and results-oriented working environment

Customer & Stakeholder Management

Maintain strong relationships with key clients

Address service-related concerns and ensure customer satisfaction

Represent the company in a professional and solutions-focused manner

Minimum Requirements

Minimum 5-10 years management experience

Proven experience managing operational teams

Strong leadership presence and decision-making ability

Good financial awareness including budgeting and cost control
Excellent communication and problem-solving skills

Preferred Background

Candidates with experience in the following industries will be advantageous:

Facilities Management

Security Services

Cleaning Services

Logistics or Distribution

FMCG Operations

Hospitality Operations Management

Interested candidates are invited to submit their CV to: recruitment@theteam.co.sz

All applications will be handled with strict confidentiality. Deadline is Wednesday, the 18th of March 2026 at 12h00. Should you not receive any communication 2 weeks after submitting your application, please note that your application was not successful.