IT SUPPORT MANAGER

Full Time
Mbabane, Eswatini
Posted 9 hours ago

Website LIMKOKWING UNIVERSITY OF CREATIVE TECHNOLOGY

Be Part of Our Global Vision

Come spread your wings and global outlook by joining Limkokwing University Eswatini as we continue our journey across the world. Our campuses are now located in Kuala Lumpur, London, Gaborone, Maseru, Namibia, Uganda, Sierra Leone, Jakarta and Kuching in Borneo. It is an exciting adventure and we want you on board to help us bring our vision of merging the best of east and west to empower a new generation of global graduates with competencies to move the world forward into the future. We seek enthusiastic, energetic and well-qualified staff to work alongside and bring our vision into reality. Come build your career and grow with us.

POSITION: IT SUPPORT MANAGER

The University seeks a highly skilled and motivated IT Support Manager to oversee ICT support services, ensure optimal performance of IT infrastructure, and provide strategic leadership in service delivery and digital support.

MINIMUM QUALIFICATION

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• At least 5 years’ experience in ICT related roles.
• Minimum of 2–3 years supervisory or managerial experience.
• Strong knowledge of networks, operating systems, hardware, and IT service management.
• Experience managing help desk systems and ICT support teams.

ADDED ADVANTAGE

• Master’s degree in ICT, Information Systems, or related field.
• Professional certifications such as ITIL, CompTIA A+/N+, CCNA, Microsoft Certifications.
• Experience in a university or education-sector ICT environment.
• Knowledge of cybersecurity frameworks and data protection regulations.
• Experience with ERP systems, learning management systems (LMS), and virtual learning technologies.

KEY RESPONSIBILITIES

Reporting to Campus Director – The purpose of the IT Support Manager is to provide leadership and oversight for all ICT support services within the institution.

• IT Service Management.
• Infrastructure & Systems Support.
• Team Leadership.
• Cybersecurity & Compliance.
• ICT Planning & Reporting.
• Stakeholder Engagement.

SKILLS AND COMPETENCIES

• Excellent troubleshooting and analytical skills.
• Strong leadership and supervisory abilities.
• Cybersecurity & Compliance, ICT Planning & Reporting, Stakeholder Engagement.
• Customer-service orientation and communication skills.
• Ability to work under pressure and manage multiple priorities.
• High ethical standards and attention to detail.
• Strong documentation and reporting skills.

How to Apply

Interested candidates should submit the following:

Comprehensive CV detailing industry experience.
Certified copies of Academic Qualifications.
Three traceable references marked “IT Support Manager”.

Send applications to: hr.dept2@limkokwing.ac.sz

Closing Date: 23 January 2026

Only shortlisted candidates will be contacted.

To apply for this job email your details to hr.dept2@limkokwing.ac.sz.

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